Cancellation and Refund Policy

1. Mentioned flight timing & cost are representations under NIL wind conditions and billing would be on actual time taken for the flight “chocks-on” depending upon weather / wind / fog / visibility conditions and flight schedules are subject to change / diversion due to weather condition, flight safety and operational restrictions.
2. Until Flight confirmation is made, the booking will be treated as unconfirmed booking.
3. Confirmation of the flight is subject to availability and booking can be confirmed after the receipt of advance payment only.
4. “Force Majeure”: Operator does not hold itself responsible for non-operation of charter for any unforeseen reasons like effect of the natural elements, including epidemic or plague, lightening, Fire, earthquake, heavy rains, tidal wave, flood, storm, cyclone, and typhoon emergency declared on departure or arrival aerodrome.
5. In case the flight has to be diverted to some other sector/s due to bad weather or other technical reason/s or due to non-availability of parking space at the destination airport or due to non-availability of night parking facilities at the destination airport, the client would bear the cost of additional sector/s flown.
6. Customer to authorize the flight crew the right to land the aircraft prior than its scheduled destination for reasons of flight safety and /or in case of rapid deterioration in the patient condition.
7. Extension of watch hour charges shall be on-actual; a copy of the bill from AAI/Aerodrome operator shall be forwarded along with the final invoice.
8. Any other tax levied or payable on the date of flight shall be borne by the client.
9. In case the FDTL of pilots is broken the next day, 2 hours additional flying time will be charged to the client.
10. In case there is delay beyond 30 minutes after the departure time the client has to pay the crew charges, if any.
11. If passenger is Foreign national, then we shall require passport and visa copies for getting Defense Clearance which may take about 10 days (AOR/NOR) for approval for landing at Defense Airfield.
12. The quotation is valid for seven days only.
13. Cancellation charges: Cancellation charges for a confirmed flight would be as below:

• No Notice/ No Show: 100% of the flight charges.
• Less than 24 hours before the flight departure time: 100% of the flight charges
• Less than 48 hours before the flight departure time: 25% of the flight charges
• An amount of Rs. 10,000/- against flight preparation charges will be charged if flight is cancelled due to “Force majeure reasons.”

14. Payment: 100% in advance. Taxes as applicable.